Terms & Conditions

Privacy  Statement
All your information is guaranteed safe.  We do not sell nor share any of your information to third party.

We take order for any type of aircraft from the first flown to the present.  Good photographs are required showing details of aircraft.  Our artist's work based on your photos, the better the pictures - the better results.  In order to properly match the colors, please submit paint chips or paint samples.  Incomplete information or reference may cause delay in completion and or delivery of the product. 

We accept payments thru paypal and major credit cards.  Personalized orders are paid at the time orders are placed. Use our e-mail address:sales@griffinaerospace.com to pay by Paypal.

Prizes may change without prior notice, due to increasing costs of International Freight.  Please call or e-mail for qoutes.

In stock inventories are ship within 3-7 days US Postal Service unless a different method is arranged.   Please allow 12-16 weeks for personalized models delivery.  In the event you received a broken model due to shipping damaged, please call 817-624-2320 for disposition.

If for any reason, you are not satisfied with the model, simply return the product in its original box and packaging for repair or replacement.  Refunds/Cancellations are based on our guarantee policy. 

You may cancel your order within 15 days from the date of order.  Cancellation of custom orders after 15 days will be charged a fee of $50.00.  This fee covers the service charge incurred in the shipping of order request and initial production process of your order.

Guarantee Policy
Our models are guaranteed.  If for any reason, you are not satisfied simply return within 30 days for exchange or a refund of the purchase price, less shipping cost.  

Take note that your personalized models are orders built according to your specification and results will be as good as the information you have provided at the time of order.  Adequate information/references must be supplied, they must be readable and photos must show closeup of details to be able to replicate. 

This guarantee does not cover replicas produced under "artist interpretation", orders with inadequate information, or any model returned in damaged condition.   Any cancellation of custom works will result in a cancellation fee.   
Shipping/Handling costs is not refundable. 

Care & Maintenance
With proper care and storage helps determine your model to last for many years without cracking or discoloration.  Do not leave the model sitting on the foam packaging for a long time as it may cause the white paint some discoloration.  If somehow you needed to, use a soft cloth or Japanese paper to wrap the white model to prevent it from direct contact with the foam.   Avoid exposure of your model in extreme temperature and direct sunlight.